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It can always happen that the delivered underwear does not fit properly. Of course, we are happy to exchange relevant products for you. You can also find help in choosing the right size in our size conversion charts.
If you want to return something, you can do the following:
- Customers from Germany with an existing customer account can request a free return in the revocation administration of your customer account (the relevant order must have been placed via this customer account), or ...
- Informal notification of your decision to cancel the purchase by post / fax / email, or send the completed cancellation form in the same way to:
OHB Thalheim
Hufelandstr. 24
09366 Stollberg
GERMANY
E-Mail: widerruf@underwear-shopping.de
Extended withdrawal period of 100 days
We voluntarily grant a right of withdrawal of 100 days beyond the statutory right of withdrawal of 14 days.
INSTRUCTIONS ON WITHDRAWAL
Right of withdrawal
You have the right to withdraw from this contract within 100 days without giving any reason.
The withdrawal period will expire after 100 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.
To exercise the right of withdrawal, you must inform us (OHB Thalheim e.K. Inh. Guido Bernhardt, Hufelandstr. 24, 09366 Stollberg, service@underwear-shopping.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 100 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 100 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 100 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
